We encourage our clients to maintain full and frank communication and to raise any problems that may arise during the course of the matter. If you are dissatisfied with any aspect of service, you may raise your dissatisfaction with Mrs Saira Tabassum (Sole Principal) in writing at the earliest possible opportunity.
Any complaint will be dealt with promptly and comprehensively as follows.
- You will receive a preliminary response together with details of our complaints procedures within 14 days of your complaint.
- We will work with you to reach a satisfactory conclusion.
- You will not be charged for the cost of any complaint handling.
If you are not satisfied with the way in which we handled your complaint upon receiving our final response you may be able to make a complaint to the Legal Ombudsman. Further details can be obtained from Legal Ombudsman website or by telephoning or writing to the Legal Ombudsman.
Address: PO Box 6806, Wolverhampton, WV1 9WJ
Telephone: 0300 555 0333.
The Solicitors Regulation Authority (SRA)
We are regulated by the SRA. If you feel that we are not upholding the SRA’s Principles you may raise your concerns directly with the SRA.